Adult Social Care complaint
Complaint details
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Your involvement *
I am the complainant
I represent someone else
I want to make an anonymous complaint
Complainant to remain anonymous
External ref
Please provide details of your complaint below *
Pre-stage complaint ref no.
Details of action taken to resolve the issue *
Problem
Please select
Please select
Members Enquiry
Members Enquiry - other
Unhappy with outcome
MP Enquiry
MP Enquiry - other
Communication/information and advice
Incorrect information or advice given
Insufficient information given
No communication received
Other communication/information and advice
Delay in work/process
Delay in answering call
Delay in communication
Delay in doing something
Other delay in work/process
Disagree with decision
Decision making process unclear
Other disagree with decision
Wrong decision made
Financial dispute
Disagree with charge received
Disagree with refund amount
Dissatisfaction with financial support offered
Incorrect charge
Other financial dispute
Payment not received
ICT issue
Cyber attack
On-line process failure
Other ICT issue
Website issue
Legal and Regulatory
Breach of privacy and confidentiality
Discrimination - inappropriate policy/service
Discrimination - not treated fairly
Disproportionate action taken
GDPR breach
Health & safety
Other legal and regulatory
Missed or late appointment
By contractor/third party
By officer
Other missed or late appointment
Policy & Procedure
Disagree with policy or procedure
Other policy & procedure
Procedures not followed
Unhappy with decision
Premature OMB
Premature Ombudsman - other
Quality of work/service
Failure to do something or take action
Inadequate service provided by a contractor/third party
Not to the quality of standard expected
Other quality of work/service
Refusal to do something
Service/staff availability
Availability of service
Availability of staff
Cancellation or withdrawal of service
Failure to deliver a service
Loss of service
Other service/staff availability
Staff behaviour/customer care
Inappropriate behaviour
Other staff behaviour/customer care
Poor customer service
Refusal to assist or help
Staff rudeness
Was compensation offered? *
Was compensation offered?
Yes
No
What would you like us to do to resolve the issue?
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